Build an AI-First Contact Center
Contact Center enhances customer service by deriving insights from conversations, automating tasks, and enabling contact centers to provide personalized, efficient experiences, increasing customer satisfaction.
Omnichannel
A True Omnichannel Solution
Omnichannel solutions offer seamless, consistent support across 30+ channels, including smooth interchannel transitions for efficient customer experiences.
Self-Service Automation
Seamless Self-Service
Self-Service Automation uses Intelligent Virtual Assistants (IVAs) to enable customers to self-help and then intelligently route critical issues to the most suitable agents when needed.
Agent Desktop Supervisor Desktop
Say Goodbye to ‘Alt-Tab’
Agent Desktop boosts your agent’s efficiency with a unified interface; this offers AI-driven real-time support, co-browsing, and tailored interactions for faster decisions and increased customer satisfaction.
Agent AI
Assisted Agents, Delighted Customers
Agent AI fully automates common tasks without leaving a unified agent desktop. Automated call wrap-up supports real-time suggestions improving the quality of customer interactions.
Inbound Routing and Queuing
Perfect Agent for Every Interaction
Inbound Routing and Queuing immediately matches customers with the best agent, ensuring skillful and efficient service and achieving unmatched results.
- Pair customers efficiently: Match customers with suitable agents based on intent, profile, and skills, improving response times and satisfaction.
- Innovative tempo-based routing: Pairs agents and customers by speech rate and region, using CRM data for smoother, improved interactions.
- Route for service excellence: Assess agents using sentiment and CSAT scores, improving those with negative indicators for better customer experiences.
Outbound Campaigns
Tailored Campaigns
Outbound Campaigns effortlessly contact your customers using data to tailor campaigns for different needs; setting appointments, getting feedback, or selling products.
- Collect money faster: Increase collections significantly by collecting more money faster.
- Send effective reminders: Appointment reminders help healthcare providers reduce no-shows and maintain smooth operations.
- Increase productivity and efficiency: Leverage an automated dialer and triple an agent’s daily calls.
Contact Center
More Features
Additional features improve agent efficiency, enhance customer engagement, and streamline business operations for superior service delivery. Learn what Kore.ai provides in its Contact Center solution.
Contact Center Integrations
Delivering Worldwide
Kore AI helps Customer Experience (CX) teams looking to automate self-service, provide faster transactions, and enable personalized experiences; Employee Experience (EX) teams looking to provide 24/7 help desk support, onboarding guidance and knowledge management.
0
+
Companies served
0
M
Consumers served
0
M
Employees optimized
0
M+
Kore.ai interactions per day
0
%
Higher automation rates
0
%
Shorter customer wait times
0
%
Self-service containment
0
%
Increase in CSAT
Customers and Analysts
We’ve helped hundreds of global companies
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.