Conversation Intelligence
Unlock actionable insights from customer conversations using multi-model orchestration.
- Understand customer intents.
- Respond in a human-like way.
- Converse in multiple languages.
Conversation Intelligence
Key Features
- Keep your options open: Use a multi-engine NLU for optimal accuracy.
- Make it custom: Leverage fine-tuned models for contact center conversational use cases.
- Stay on topic: Maintain conversational context across turns in dialog flow.
- Show empathy: Adapt dialogs based on user sentiment.
- Be flexible: Handle digressions and interruptions gracefully using coreference resolution.
- Get personal: Personalize responses with generative AI for natural interactions.
- Think global: Scale IVAs across multiple languages.
- Don’t get lost in translation: Carry over dialog definitions in another language, even if you don’t speak it with built in translation.
- Be adaptable: Create an NLP model for any language.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.