By Aanchal Ghatak, DataQuest India
July 13, 2022: DataQuest India tries to explore what the metaverse really is, given the overarching interest surrounding this topic and the way it is likely to shape every industry. In this interview with Aanchal Ghatak, Kore.ai Chief Technology Officer Prasanna Kumar Arikala shares his understanding of Metaverse, and how companies can leverage it for delivering better user experiences and CX in a virtual world through a mix of enabling technologies. He also underscores the significance of conversational AI as the underlying potent force for implementing Metaverse and describes how Kore.ai has led the development and deployment of AI-first virtual assistants by businesses across all industries and regions. Excerpts:
DQ: What are the actual Metaverse Solution?
Prasanna: The way we understand the Metaverse is that it’s the combination of physical with the digital or virtual forms/avatars.
In today’s scenario, if we go on a website or a mobile app, we’re able to pay bills or apply for a loan digitally. Well, if we go to a branch of that bank, we can physically meet the loan officer or teller, have a conversation, and accomplish something. So, on one hand, we have a web or mobile application where we can manage things on our own. On the other hand, we can go and meet people. The Metaverse is somewhere in between, as we see it.
