By Kane Simms, VUX World
October 6, 2021: In this YouTube video, Influencer Kane Simms, summarizes how Kore.ai’s announcement of a $70m Series C funding round is significant for the Conversational AI industry as it “shows the confidence that investors have in the conversational AI market for customer experience management.”
According to him, what’s even more interesting about Kore.ai is “it describes its platform as customer experience optimization platform and doesn’t even call out the specific conversational AI technologies that it uses even though they are fundamental to its offering. Any customer service or any customer experience strategy inevitably is going to be utilizing conversational AI. This shows a great understanding of the technology and the direction of customer experience management requirements from organizations.”
