Assist Agents, Delight Customers
Agent AI automates workflow on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks.
Next Best Action
Guiding Better Outcomes
AI-powered suggestions assist agents during calls by suggesting the Next Best Action based on the customer’s history, guiding their next steps.
Real-time Coaching
Your Agents, But Better
Real-time Coaching analyzes speech patterns to improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.
Task Automation
One-click task completion
Task Automation automates workflows for your agents, from gathering the required information from the customer to executing tasks in your system of records.
Guided Playbooks
Intelligent Experiences
Guided Playbooks standardizes customer experiences, guiding agents through complex interactions in a consistent manner.
- Craft consistent playbooks: Develop guides to ensure uniform, brand-aligned customer interactions from start to finish.
- Track real-time adherence: Automatically track and confirm when agents follow step-by-step guidelines in real-time, ensuring they follow given standards.
- Assure brand compliance: Guides agents with set scripts to ensure every customer interaction meets the company’s standards, protecting the brand’s image.
Knowledge AI
Stop Searching, Start Finding
Knowledge AI is embedded into Agent AI making information across your public and private knowledge bases easily searchable and accessible.
- Increase agent productivity: Save your agents significant time by reducing the effort taken for manual search and answers.
- Search effectively: Use Kore.ai Retrieval Augmented Generation (RAG) engine to create more effective and customer-friendly answers.
- Assimilate data quickly: Make data ingestion simple with one click, speeding up setup and reducing hassle.
Sentiment Analysis
Glean Insight with Sentiment
Sentiment Analysis discovers what your customers think and feel, helping you make better decisions and keep them happy; checking customer feedback to keep your brand sentiment strong and empathetic.
- Increase empathy: Arm your agents with data based on customer behavior and likely intent.
- Work with emotion: Sentiment analysis accurately identifies customer emotions, deepening understanding of their needs.
- Increase agent and customer satisfaction: Ensure more interactions are positive and successful for all involved.
Agent AI
More Features
Our category leading platform has an easy to use interface that enables you to get IVAs up running quickly in days or weeks, not months.
Agent AI Integrations
Delivering Worldwide
Kore AI helps Customer Experience (CX) teams looking to automate self-service, provide faster transactions, and enable personalized experiences; Employee Experience (EX) teams looking to provide 24/7 help desk support, onboarding guidance and knowledge management.
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Consumers served
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Employees optimized
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Kore.ai interactions per day
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Higher automation rates
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Shorter customer wait times
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Self-service containment
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Increase in CSAT
Customers and Analysts
We’ve helped hundreds of global companies
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.