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Kore.ai named a Leader in Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2023
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Partnering With Businesses to Put AI to Work

From conversational virtual assistants to generative AI applications, Kore.ai gives you the platform, no-code tools, and solutions to do AI right.
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What We Do

We help businesses create engaging and valued interactions

Kore.ai has been at the forefront of AI for over a decade, bringing intelligent virtual assistants to life in both customer and employee-facing use cases. Our goal is to simplify AI adoption and get you to meaningful business outcomes faster.

Customer Experiences

Customer Experiences

Greater Retention and Lifetime Value

Drive customers to answers and resolutions faster, saving human talent for more challenging, specific, and creative tasks.

  • Automate over 80% of customer inquiries
  • Award-winning conversational AI, powered by pre-trained LLMs
  • 24×7 premium automated omni-channel service and support
  • Fine-tune responses using generative AI
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Agent Experiences

Agent Experiences

Happier customers and agents

Give agents AI-powered virtual assistants to provide real-time answers, coaching, and proactively suggest next best actions to agents.

  • 20% increase in productivity
  • 30% improvement in first-call resolution rates
  • 25% increase in CSAT
  • Seamless transitions from Intelligent Virtual Assistants to live agent
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Employee Experiences

Employee Experiences

More focused and productive employees

Make your team more productive with Intelligent Virtual Assistants that can discuss questions, mine internal data, and solve problems for your employees

  • Automate over 80% of common employee inquiries
  • Available 24×7, across voice and chat in 135 languages
  • Pre-trained HR, recruitment, IT & procurement use cases
  • Pre-built integrations with all major ITSM, ERP, and HCM platforms
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Search Experiences

Search Experiences

Relevant, accurate, and personalized search

Train your IVAs using AI to offer the most relevant, accurate, and personalized search results by understanding user intent, context, and preferences.

  • Answer over 90% of queries through text or voice
  • Retrieval Augmented Generation (RAG) turns your existing documentation into compelling answers
  • Set and tailor AI guardrails
  • Prevent LLM hallucinations and cost vacuums
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Application Experiences

Application Experiences

Boost any application with AI

Allow all applications in your technology environment to connect to one another and leverage the power of generative and conversational models.

  • Out-of-the-box conversational AI engine added to your applications.
  • Multilingual global interface across voice and chat
  • Enterprise-grade controls to control data access
  • Automate over 80% of customer inquiries
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Our Customers

Trusted by the world’s top brands

The Kore.ai Platform

Effectively, safely, and responsibly leverage conversational and generative AI

The Kore.ai platform delivers simplicity, flexibility, and control when applying conversational and generative AI and LLMs. Deploying our platform cuts the time and effort to deploy effective AI solutions at your business. Our platform is open. We build upon your existing architecture and integrate with any LLM and technology infrastructure partners that are best for you.


CX Pre-Built Solutions

Banking | Health | Retail


EX Pre-Built Solutions

EVA | HR | Recruiting | IT


Pre-Built Generative AI Solutions

Specific Business Tasks


XO

End-to-end experiences from automated to human-assisted

  • Automation AI
  • Contact Center AI
  • Agent AI
  • Quality Management

Search AI

RAG/LLM based search, questions, and answers

  • Search AI

GALE: App Builder

No-code generative AI application builder

  • Model Evaluation
  • Prompt Engineering
  • No-code Builder
  • RHLF
  • Model Monitoring
Cross Product Use Enabled

Kore.ai LLM Models

XO GPT Models | BankAssist LLM | ITSM LLM | HR LLM | Conversation Summarization | Product Description Generator


Generative AI Ops Services

Model Fine-Tuning | Model Deployment | Model Governance | Model Insights | Guardrails


Data Services

Vector Database | CRM Integrations | Data AI Connectors | Pre-Built API Integrations | Knowledge Connectors


Platform Services

Omni Channel | Multi-Lingual | Scalability | Security | Compliance | LifeCycle Management | Collaboration Tools


Commercial and Community Language Models

Open AI GPT -4, Anthropic Claude, Google Gemini | Mistral 7B/11B, LLaMA 2, FLAN-T5


Enterprise Cloud Infrastructure

Cloud Deployment, Private VPC Cloud Deployment, On-Prem Infrastructure

Kore.ai’s Global Scale

Delivering worldwide value to all continents
(except Antarctica… just not yet anyway)

Enterprises across the globe rely on Kore.ai to unlock AI capabilities in their organizations delivering worldwide performance improvements at an unprecedented scale.

450M+


Kore.ai-optimized interactions per day

5,000


Kore.ai interactions
per second

Billions


in economic value delivered for clients
Explore our Platform

AI Innovators

The most ambitious businesses leading their industries with Kore.ai

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Leverage our open infrastructure, no-code builder tools, LLMs with pre-built use cases, and deep industry application integrations. Discover how various organizations are putting AI to work today.

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82M+

Sessions per year

40+

Bots

  • Platform Nav Icon
    XO Platform

50M

Sessions per year

325%

ROI

  • Platform Nav Icon
    XO Platform

70%

Automated

400%

ROI

  • Platform Nav Icon
    XO Platform
  • IT Assist Nav Icon
    IT Assist
More Customer Stories

Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

Customer Case Studies
Analyst Recognition
Gartner peer insights

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made.

Software Development

Banking

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Naveen K

The most convenient Conversational AI platform with low-code capabilities

This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform’s ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go.

Software Development Engineer

Pharmaceuticals

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Gartner peer insights
Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor.

CX Designer

Finance

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Aman B.

A Platform that offers robust set of features

Kore.ai has a solid robust platform for building bots that can sit on the channels of your choice. The bot can be complex or simple based on your needs.

Marketing Manager

Information Technology

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Gartner peer insights
Robust Technology Covering Most Use Cases

The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem.

Strategy and Planning Manager

Banking

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Atlee F.

Best Leading Platform to build your Chatbot.

Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages.

Project Lead

Medical Practice

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Gartner peer insights
Their Reputation Precedes Them And They Live Up To It!

True to their premise, they make Chatbot implementation easy and low-code.

Director

Insurance

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Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

HR Digital Enablement

Energy

Gartner peer insights
A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.

Technical Architect

IT Services

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Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Lead Architect

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Santosh Kumar

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Commercial Services Lead

Healthcare

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Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.

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AI for Everyone

Integrated, simple pricing 
with no hidden fees.

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AI for Developers

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on the Kore.ai platform

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